PIN + V1 Positions -- Demands -- Wants -- Perspective? -- Don't be threatening without disengaging. Interests -- What do you want to get out of the Demand or Position Needs -- What is it going to do for me. -- Make me feel jhow? + Values -- Fairness -- Respect Emotions -- META overall Only two can be negotiated... Interests and Needs. Why do dogs bite? Defence and fear. People do to sort of. Accept you are having a bad experience and feel negative emotions. Why am I having this conversation? What do I want to accomplish OFNR Observation vs. Evaluations Feeling- Understand how you feel gecause of what is being said. Real vs. Faux Feelings Feelings and the actions of another person's behaviour. If I own MY OWN feelings I can control and change|control them Need What do I need to resolve what I am feeling. Request Of myself and and of the 'other' person or people. Myself: detach from this person, change the status of the relationship. Something not as sever or great. DEF